24/7 Support

24/7 support (also popularly known as 24/7 customer service or 24/7 tech support) is a customer service strategy that involves providing support 24 hours a day, and 7 days a week. In other words, a 24/7 support model ensures that a customer is able to get their issue resolved no matter what day or time it is.9 Sept 2020

What does 24/7 support mean? 24/7 customer support means customers can get help and find answers to questions as soon as they come up—24/7 and in real-time. Companies often offer 24/7 support through chatbots (like the Zendesk chat bot), a knowledge base, live chat, or embedded messaging.25 Jan 2024